Terms of use Rent a Car


Lease period

The first day of the lease lasts 24 hours from the hour of picking up the vehicle, the Lessee is obliged to return the vehicle at the end of the rental in the hour in which the vehicle was picked up at the beginning of the rental, with a delay of up to 1 hour. In case of delay of more than 1 hour, the Lessee is charged an additional day of rental vehicle.

Taking over the vehicle

The Lessee takes over the vehicle in a technically correct condition, with a full tank of fuel, and returns the vehicle in the condition in which it was taken over, with a full tank of fuel, cleaned inside and washed outside, except for the usual wear and tear of the car, at the exact time and place specified in the Lease Agreement. By signing, the lessee confirms that he has received the vehicle documents, keys, necessary equipment as well as the equipment specified in the contract. The Lessor is not responsible for the damage suffered by the Lessee due to delays in the delivery of the vehicle. If, for any reason, special cleaning of the vehicle is required, the cost of the vehicle will be charged to the Lessee. In case the Lessee loses any of the documents, keys, registration plates, etc., he will be additionally charged for the incurred costs according to the Lessor’s price list.

Obligations of the Lessee

By signing this contract, the Lessee guarantees and accepts the following obligations:


  • the vehicle is authorized to be driven by persons over 21 years of age, who have a driving license for at least 2 years,
  • the vehicle is driven exclusively by the person listed as the Lessee or the driver,
  • driver took over the rented vehicle in accordance with the law on road traffic safety,
  • to return the rented vehicle to the place after the termination of the lease and within the period determined by this contract, or even earlier, at the request of the Lessee
  • that the extension of the agreed duration of the lease, as well as all other changes in the terms of the lease, will be requested from the Lessee, otherwise the Lessee is authorized to report the disappearance of the vehicle,
  • that he will immediately stop driving if a failure occurs on the vehicle during the lease, or on the mileage and that the failure will be immediately reported to the office of the Lessee,
  • that the vehicle will be used only for his own needs and the vehicle will be driven by him or a person listed next to him in the Contract as a driver,
  • to comply with traffic regulations.


The vehicle can not be driven in the following cases:

  • under the influence of alcohol, tranquilizers, narcotics, sleeping pills or other drugs,
  • for paid transport of passengers and goods,
  • outside the borders of BiH, except with the prior written consent of the Lessor,
  • to participate in sports competitions, rehearsals or races,
  • to drive or tow any vehicle or object,
  • when the vehicle is not in running order or is overloaded with excess passengers (more than there is space in the vehicle) or luggage,
  • violation of legal conditions and regulations relating to the use, loading or condition of vehicles or for any illegal purposes,
  • for committing criminal, customs and other offenses as well as other illegal acts,
  • for driver training.

These restrictions are not mutually exclusive. All possible costs / penalties incurred as a result of non-compliance with the above restrictions are charged to the Lessee, regardless of the insurance paid. Liability of the Lessor is completely excluded.

The Lessee picks up and returns the vehicle with a full tank of fuel. Otherwise, the Lessee will be charged the cost of fuel to the full tank according to the valid price list of the Lessor.

Lease extension

If the user decides to extend the lease, the Lessor must be notified at least 24 hours in advance. Otherwise, it will be considered that the Lessee has misappropriated the vehicle, of which the Lessor will inform the competent institutions and police.

Vehicle maintenance

The Lessee is obliged to treat the rented vehicle in a way to prevent possible damage caused by negligence, and make sure that the rented vehicle, when leaving it, is always properly locked and with closed windows, and that vehicle documents are with the Lessee. Vehicle documents must not be left inside the vehicle without the supervision of the Lessee.

The renter is required to regularly check the engine and oil, as well as the water in the cooler, the car battery and the tire pressure. The Lessee is obliged to change the engine oil every 10,000 km, exclusively in the service of the Lessor. The Lessee is responsible for all damage caused by inadequate maintenance of the vehicle.


If the vehicle during the rental period reaches the mileage at which regular service is provided, the Lessee is obliged to inform the Lessor, and bring the vehicle exclusively to the service of the Lessor. The Lessee shall not bear the cost of regular service performed outside the service of the Lessor if he has received written consent to perform the same.

Defects / Failures

All repairs and / or replacements of vehicle parts may only be performed at the services of the Lessor. Otherwise, the Lessee is liable for any damage.

In case that any part of the vehicle is replaced or lost without authorization, compensation will be charged in the amount of three times the market price of that part.

In case of defects resulting from the negligence of the Lessee, the cost of repairs and lost profits shall be borne by the Lessee.

If, due to a malfunction, the rented vehicle is not in driving condition, the Lessee is obliged to insure the vehicle against even greater damage, and to inform the Lessor without delay.

The Lessor shall not be liable for any damage suffered by the Lessee due to a breakdown in the vehicle caused during the rental. Apart from the changes listed in this article, the Lessee is not authorized to make any other changes to the vehicle.

Vehicle insurance

All Lessor’s vehicles are insured against liability for damage caused to a third party.

The insurance in no case covers:

  • any damage caused by intent or negligence,
  • theft, if the Lessee does not have the keys and vehicle documentation (especially traffic license),
  • any damage or loss of a vehicle that has not been reported to the competent police administration, or for which there is no police record,
  • damage to tires,
  • damage to the vehicle’s undercarriage, gearbox and clutches, vehicle interior and windscreen caused by driver negligence,
  • damage to the engine caused by lack of oil, incorrect fuel filling or careless use of the vehicle,
  • damage caused by the driver under the influence of alcohol, drugs, etc. narcotics,
  • damage caused by an unauthorized driver,
  • any damage to the vehicle that has not been reported to the competent police administration.

In all the above cases, the Lessee will be charged for the amount of damage incurred up to the amount of the value of the vehicle as well as for the amount of lost profit incurred in the case.

In case of any damage, traffic accident or vehicle theft, the Lessee is obliged to inform the Lessor without delay and report the case to the competent police administration.

Passenger insurance

For an additional daily surcharge, according to the valid insurance price list, passengers are insured up to the amount of the insurance policy in case of death or disability as a result of an accident involving a rental vehicle.


The Lessee is responsible for any loss or damage to the vehicle caused by his intention or negligence or as a result of non-compliance with the Agreement, and is obliged to pay all damages incurred in this way and lost profits up to the full value of the vehicle, unless the liability is redeemed for certain types of insurance determined according to the valid price list of the Lessor’s Insurance Service.

Loss of property

The Lessor shall not be liable for damage to or loss of the Lessee’s property or the property of other persons, stored or transported in or on the rented vehicle, service vehicle or business premises of the Lessor. By signing this agreement, the Lessee expressly renounces any claim for damages from the Lessor in the case of the aforementioned damage or loss.


The Lessee is not allowed to sublet the rented vehicle, unless he has the exclusive written authorization of the Lessor.

Payment of bills

When signing the contract, the Lessee is obliged to leave a security deposit with the Lessor, according to the conditions determined by the Lessor.

Vehicles are rented at the daily price in accordance with the valid price list, where one day means a period of 24 hours from the conclusion of the Lease Agreement. Payment is made exclusively by card if the Lessee is a individual person, unless otherwise approved by the Lessor. When signing the Lease Agreement and taking over the vehicle, it is obligatory to pre-authorize the Lessee’s credit card. At the end of the rental period, if it is not paid in advance, the Lessor charges the rental of the vehicle as well as all costs incurred based on the slip form of the credit card (completion).

In addition to the cost of rent, the Lessee is obliged to pay all other costs that are related to the obligation of the Lessee in accordance with this Contract, in accordance with the applicable price list of the Lessor.

By signing this Agreement, the Lessee confirms that he agrees that, at the expense of his credit card or other method of payment, the Lessor shall collect all costs of repairs, defects or losses discovered within 24 hours after the return of the vehicle, which the Lessee did not notify the Lessor in accordance with the vehicle return procedure. Also, the Lessor is authorized in the same way to charge the cost of all traffic violations and parking and other penalties incurred during the lease, increased by any handling costs.

Inspection and seizure of vehicles

The Lessor has the right to inspect any vehicle at any time. If it is established that the Lessee violates any provision of the Agreement, the Lessor is authorized to confiscate the vehicle and without delay terminate the Vehicle Lease Agreement.

Personal data

Copies of the Lessee’s personal documents must be attached to the Lease Agreement.

The Lessee provides personal data voluntarily, and it will be used only for the needs of the Lessor. The Lessee grants permission to use his personal data for the purpose of the Lessor’s marketing actions. The Lessor may ask the Lessees to leave some of their original documents with the Lessor for the duration of the lease, with the prior consent of the Lessee.


Amendments to the Agreement are valid only in writing form.

If any of the provisions of these General Terms and Conditions of the Agreement be invalid, it does not entail the invalidity or nullity of the Agreement.


By signing, the Lessee unconditionally accepts the General Terms and Conditions defined by this Agreement, and guarantees compliance with the minimum age requirements for driving a vehicle, as well as the accuracy of all information and accepts the jurisdiction of the Court in Sarajevo in case of litigation.

By signing the Agreement and the General Terms and Conditions, the Lessee confirms that he agrees that the payers of all costs incurred under the Lease Agreement are:

  1. The Lessee
  2. Driver – in the event that the Lessee refuses to pay in full or in part the obligation under the Vehicle Lease Agreement
  3. Additional driver – in the case that the Lessee or the driver refuses to pay in full or in part the obligation under this lease agreement

 Rent a car B Sarajevo team

In case you have any questions you can contact us by phone: +387 62 553 444 or by e-mail: info@rentacarb.ba

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